Jiacca “15-Day Return & Exchange Policy”

Note: We sell high-quality replicas of select brands at Jiacca.

Note: All customs duties are the customer’s responsibility. Jiacca holds no liability for customs charges.

At Jiacca, we prioritize customer satisfaction, offering a flexible return/refund and exchange policy, making us one of the most dependable online stores. Our simple Return Policy allows you 15 days from the day of delivery to request a return or exchange.

For assistance, contact us at “support@jiacca.com” “jiaccajackets@gmail.com“

Please Note:

• Items must be returned in original, unworn condition with all tags attached to initiate a return or exchange. Our quality team will inspect each product before dispatch to ensure compliance.
• Products damaged by customers or showing signs of wear are not eligible for returns or refunds.

Returns & Exchanges:

Size Issues:

Report any size-related concerns within 24 hours of receiving your item. After this period, we cannot process returns or exchanges for size issues.

Incorrect Size Selection:

If the item matches our sizing chart (mentioned on site) but doesn’t fit due to incorrect size selection, we are unable to offer a return or exchange.

Store Error:

If the sizing error is ours (the item doesn’t match the size specifications), Jiacca will take full responsibility and provide an exchange. This must be reported within 24 hours of receiving the item.

Order Cancellation:

• Within 24 Hours: Orders cancelled within 24 hours of placement qualify for a full refund.
• After 24 Hours: Cancellations after 24 hours will incur a 25% deduction from the total paid amount.
• After 3 Days: If cancelled three days after confirmation, a 35% deduction will apply.
• No Cancellations will be accepted after one week of order confirmation.