At Jiacca, we offer a complete money-back guarantee if you receive an incorrect package or if your order is not delivered at all. Our money-back guarantee is valid for 15 days from the delivery date.
Changes to your order can be made within 12 hours of placing it. Due to our efficient processing system, orders are immediately forwarded to the production department. After confirmation, we cannot make any changes as the item may already be in production or dispatched.
Yes, we ship all of our jackets worldwide. However, some countries may be restricted due to local regulations. If you’re unsure, please contact our support team for clarification before placing an order
Orders typically take 8 to 10 business days for delivery, excluding weekends and holidays. Please note that these delivery times may vary based on your location or unforeseen carrier delays.
Yes, exchanges are available within 15 days of receiving your jacket. The item must be returned in its original packaging, unworn, and with all original tags attached. For U.S. residents, we accept returns via USPS only. Please refer to our Returns & Exchanges Policy for more details.
Yes, we offer various seasonal promotions and discount codes. Simply apply the promo code during checkout, and the discounted amount will be deducted from your total.
In rare cases where your shipment is lost, we will ship a replacement item at no additional cost. However, if the tracking shows that the package was delivered to your provided address, but it was stolen from your mailbox or doorstep, Jiacca cannot be held responsible.
Yes, we offer various seasonal promotions and discount codes. Simply apply the promo code during checkout, and the discounted amount will be deducted from your total.